TO APPLY: Send your resume to info@jt2beef.com. We will reach out if we'd like to move forward.

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Position Summary

The Customer Coordinator serves as the primary point of contact for our customers, providing exceptional service from the time an order is placed until it is picked up. This position is responsible for answering customer questions, custom processing orders, coordinating customer communications, assisting with order pickups, operating the retail counter, and promoting our subscription programs. The ideal candidate is friendly, organized, detail-oriented, and enjoys helping customers while contributing to company sales goals.

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Key Responsibilities

 

Customer Service

● Answer incoming phone calls and respond to customer inquiries, both online and in-person, professionally and courteously.

● Provide product information, pricing, availability, and guidance on our products and services.

● Deliver an outstanding customer experience with every interaction.

 

Order Processing

● Complete cut sheets accurately for custom animal processing.

● Review customer instructions for completeness and clarify any questions.

● Coordinate with production staff to ensure customer specifications are communicated correctly.

● Make sure all orders are completed in a timely manner and progress is tracked accordingly.

 

Customer Communication

● Contact customers promptly when their orders are ready for pickup.

● Answer questions regarding pickup procedures, timing, and order details.

● Maintain accurate customer records and communication notes.

 

Retail Sales & Checkout

● Greet customers visiting the front office.

● Process retail beef sales using the point-of-sale system.

● Handle payments accurately and balance transactions according to company procedures.

 

Order Pickup Assistance

● Assist customers during order pickup.

● Help load orders into customer vehicles safely and efficiently.

● Verify orders before release to ensure accuracy.

 

Subscription Sales

● Educate customers about the benefits of the company's subscription programs.

● Recommend subscriptions when appropriate based on customer needs.

● Meet individual subscription sales goals.

● Earn commission or incentive compensation based on subscription sales performance.

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Administrative Duties

● Maintain an organized and welcoming front office.

● File and organize customer paperwork and order documentation.

● Assist with additional administrative and customer service duties as assigned.

 

Qualifications

● Excellent customer service and communication skills.

● Friendly, professional, and positive attitude.

● Strong organizational skills and attention to detail.

● Comfortable using technology, such as: computers, point-of-sale systems, and basic office software.

● Ability to multitask in a fast-paced environment.

● Customer service, account management, or sales experience is preferred but not required.

● Ability to lift and assist with customer orders (up to approximately 50 pounds with assistance when needed).

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Preferred Qualities

​● Enjoys interacting with people.

● Strong problem-solving skills.

● Proficient with technology, such as: computers, point-of-sale systems, and basic office software.

● Self-motivated, active, and dependable.

● Ability to work independently while collaborating with production and office staff. ● Comfortable recommending products and subscription programs without being overly aggressive.

 

Compensation

● Competitive hourly wage based on experience plus bonus eligible after six months.

● Bonus based on growth above baseline. Goals/baselines will be set yearly.

● Opportunities for growth and increased responsibility.

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Success in This Role

A successful Customer Experience Coordinator creates a welcoming experience for every customer, ensures custom orders are processed accurately, communicates proactively throughout the order process, and contributes to company growth by promoting subscription programs and delivering outstanding service.

 

Are you tired of being stuck in the corporate world? JT2 Pack offers a full-time position with very competitive pay in Mineola, TX. We are a family-owned and operated company with a great opportunity to work in a team environment. Come grow with us and share in our success together! We offer a full work week with no weekend work and government holidays off. This is a great opportunity for someone wanting to build a career.

 

To learn more about us check out our website: www.jt2beef.com. Qualified individuals please send your resume to info@jt2beef.com